Privacy Policy
Chilli House Pty. Ltd. (ABN 86 702 125 513), trading as Chilli House, is committed to protecting the privacy of our customers, suppliers and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
Depending on how you interact with us, we may collect:
- Your name and contact details, including your email address and delivery or billing address;
- Business details such as company name and ABN where you engage us on a commercial basis;
- Information contained in enquiries, quote requests, orders and correspondence you send to us;
- Records of the services we have provided to you, including order history and invoices; and
- Technical information such as browser type and pages visited when you use our website.
2. How we collect personal information
We collect personal information directly from you when you contact us by email, submit a quote request through our website, place an order, or otherwise communicate with us. We may also collect information from third parties where it is unreasonable or impracticable to obtain it directly from you, for example from business referrals or payment providers.
3. How we use personal information
We use personal information to:
- Provide our restaurant and food services, including preparing and delivering orders;
- Respond to enquiries and prepare quotes;
- Manage our business relationship with you, including invoicing and payment;
- Comply with our legal, regulatory and food safety obligations; and
- Improve our services and communicate with you about our offerings where you have consented.
4. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- Service providers who assist us with delivery, payment processing, IT and administration;
- Professional advisers such as accountants and legal advisers; and
- Government agencies or regulators where required or authorised by law.
Where we engage third-party providers, we take reasonable steps to ensure they handle personal information in accordance with the Australian Privacy Principles.
5. Storage and security
We store personal information in electronic records and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information that is no longer required for the purposes for which it was collected, and which we are not legally required to retain, will be destroyed or de-identified.
6. Access and correction
You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@chillihouse.site. We will respond within a reasonable time and may ask you to verify your identity before providing access.
7. Cookies and analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function correctly as a result.
8. Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with the Australian Privacy Principles.
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@chillihouse.site with details of your complaint. We will investigate and respond in a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact us
For any questions about this Privacy Policy or how we handle personal information, please contact:
Chilli House Pty. Ltd.
ABN 86 702 125 513
Perth, Western Australia
Email: ceo@chillihouse.site
Website: https://chillihouse.site